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Shipping/Returns

Dispatch

Your order is worked on after entrance immediately by us. On payment by precash the dispatch of the product occurs immediately after the monetary entrance. The delivery of your order occurs within 2-4 working days.

Damages in transit:

Damages in transit are to be complained immediately to access of the product with the supplier. You inform Vicciivital.com about ascertained damages in transit. Should you want to send back products, inform us before by e-mail or phone.

Dispatch and Costs

How it is dispatched?

The products from our assortment are sent by DHL, GLS and courier. With bigger volumes and amounts we instruct a forwarding agency.

The delivery time?

Your order is worked on after entrance of course immediately by us. On payment by precash the dispatch of the product occurs immediately after receipt of money. At the moment the delivery of your order occurs within 2-4 working days. The dispatch duration depends on the availability of the product and the speed of the package service.

Cancellation & Return Policy

A. Conditions

1 Withdrawal

You have the right to cancel within fourteen days without giving any reason this contract.
The withdrawal period is fourteen days from the date, who have taken last in possession of the goods you or a third party named by you, other than the carrier or has.
To exercise your right of cancellation, you must contact us (VICCII SHOP GmbH „ВИЧИ МАГАЗИН” ЕООД, Suhata Reka, Todorini Kukli, Nr.1b, 1574  SOFIA, Podujane, Bulgaria;  EIK 204019174

 

: [email protected]) by means of a clear explanation (eg, consigned by post letter, fax or e-mail), inform them of your decision to withdraw from this contract. You can sure use the attached model withdrawal form which is not mandatory, however.
In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.
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2. Effects of withdrawal

If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract to us or to pass. The deadline is met if you send back the goods before the period of fourteen days.
You bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.
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3. General information
  1. Please avoid damage and contamination of the product. Send the goods if possible in their original packaging with all accessories and with all packaging components to us. Use a protective outer packaging. If you do not have the original packaging, please provide a suitable package for adequate protection against damage in transit.
  2. Please send possible not unfree the goods back to us. We will reimburse you also like to request the postage in advance, unless they are to be paid by you.
  3. Please note that the above paragraphs 1-2 is not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you want to cancel the contract, then please fill out this form and send it back.

To:

VICCII SHOP GmbH
„ВИЧИ МАГАЗИН” ЕООД

Suhata Reka
Todorini Kukli, Nr.1b;
1574  Sofia, Podujane
Bulgaria

 

Return address:

VICCII SHOP GmbH
„ВИЧИ МАГАЗИН” ЕООД

Seestadtstrasse  27
1220  Wien
Austria